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Mirela

Support - Feedback

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really support at stake is very responsive and faster than any site ive been at                                                                      
must mention that,                                                                                                                      
sometimes that are issues that take time, like any other site... But they are quick to reply and make you kow that they hear you : )

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5 hours ago, ceastem said:

4 thumbs up (2 from my feet) for support!

they always reply fast and answers my questions whenever i have one in a friendly manner.

Thank you very much for your kind words, it's always good to see feedback like this, since we are really putting a lot of effort in order to do a good job, and to get to know our players better. :) ✌️

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I have not had many issues with stake but the few I have had have been dealt with quickly and with a smile. keep up the good work

And thanks for dealing with the weekly challenges all that tipping must be a right pain in the ass

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20 hours ago, la_st1 said:

I have not had many issues with stake but the few I have had have been dealt with quickly and with a smile. keep up the good work

And thanks for dealing with the weekly challenges all that tipping must be a right pain in the ass

Leaving a positive feedback for your avatar too, @la_st1 :D

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Stake's support is unrivaled in my opinion.

You just text whatever issue you have, and *sound* the reply is back without 1 minute even passing. Just keep it up guys :) 

Though, i would like to receive a notification here on forum, when a mod/admin/support of Stake posts about something really important like an update, or a giveaway etc. The reason being, i don't have much time to check through of all my unread posts and so i might miss a thread from Stake support/mod/admin that is really important. Other than that, it's all cool :D  

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1 hour ago, Troy said:

Stake's support is unrivaled in my opinion.

You just text whatever issue you have, and *sound* the reply is back without 1 minute even passing. Just keep it up guys :) 

Though, i would like to receive a notification here on forum, when a mod/admin/support of Stake posts about something really important like an update, or a giveaway etc. The reason being, i don't have much time to check through of all my unread posts and so i might miss a thread from Stake support/mod/admin that is really important. Other than that, it's all cool :D  

Thanks, @Troy, your feedback is appreciated :) 

Also, there is a solution for your problem - you can follow certain people and certain boards/topics too, not to miss out ;) 

Just click on the Follow button on anyone-you-wish-to-follow's profile: 
image.png

In the Search menu, you can find all Admins/Mods/Support:
image.png

And on topics it is in the upper right corner: 

image.png

Hope this helped a bit as guidance :D 

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1 hour ago, hubertantoszkow said:

Support > Mods! 
True facts right here!

If you're talking about quality, of course they are better (based on personal experience, they are actually the best team compared to other support team out there). Mods are just "muters".

But if you're talking about quantity, you got it wrong 😄

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Hello.

We have already reported this so it should be sorted out any time now.

We apologize for the inconvenience. 

If you have any questions or you need some assistance, feel free to reach us out through Live Support chat (can be found in the bottom left of the main page or on More>Live Support) or through email: support@stake.com

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As for myself I have only needed to use live support one time. Appearently Stake changed my deposit addresses and I didn't realize it, so I sent bitcoin to my old address and it never got credited to my balance.

I talked to live support and explained my issue. They fixed it within a few minutes, crediting my balance right away. They were extremely fast, prompt and very courteous. They did a Great job.

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