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4 hours ago, Bojana said:

We need that blue smiling button in the bottom right corner for easy access! :D 

And also move chatbox to the left. Because for example Telegram displays notifications on the right, on top of chat box now, other programs too......

 

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Thank you very much for the feedback, guys, it's really appreciated! 

Thank you also @GodLoft for pointing that out, as Irena said, we'll see what can be done about that :)

On 10/31/2017 at 1:58 PM, maverick528 said:

Jelena´s pic.

 

@Jelena Come on, get serious, everyone (especially Maaav :P ) is impatient to see youuuuu:P :x

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On 31.10.2017. at 2:02 PM, maverick528 said:

No no and no. It took me 3+ years to post a pic, but Support is Support. Customer complaints should be solved in 30 secs or less.

 

@maverick528 Done :D. Sorry it lasted more than 30 seconds, totally unprofessional of me.:P

1 hour ago, Mirela said:

Thank you very much for the feedback, guys, it's really appreciated! 

Thank you also @GodLoft for pointing that out, as Irena said, we'll see what can be done about that :)

@Jelena Come on, get serious, everyone (especially Maaav :P ) is impatient to see youuuuu:P :x

@Mirela You know how hard is for me to get serious. :P

 

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14 hours ago, dreramon said:

The support team is doing a good job as far as i can see. Hope you guys continue offering your excellent service in the future. 

P.S. can you guys add emojis to chat ? 

You are asking about the emojies on an official Stake chat or on the support chat? :) On the support chat we have the emojies, and on the official one, you can always post emojies from your mobile. As for adding them on the chat itself, as a component, I guess this could be suggested to the developers, but I doubt it can be on the list of the priorities soon ;) 

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On 11/3/2017 at 12:27 AM, Jelena said:

@maverick528 Done :D. Sorry it lasted more than 30 seconds, totally unprofessional of me.:P

@Mirela You know how hard is for me to get serious. :P

 

I thought you are a really serious person when I met you for the first time but I see now that I was waaaaay wrong. xD

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I just happen to see this thread now and I really want to thank all the stake supports including our loving dev forum and at the same time mod Dan so talented.

I wont anymore mention the negative feedback since everything is just understandable since the site is still new and still developing and upgrading everyday.All i can mention is the positive feedback for stake; and that is thanks a lot..thank you so much dear support for almost 24/7 open to us you are very kind and so responsive. Where can we find any other gambling such wonderful as this site. Once again thank you so much! ;)

Edited by skillex

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13 hours ago, axl404 said:

I have a question to support. Which sections in the English branch are paid for posts and topics?

Forum Filter - Only certain areas of the forum produce forum credits. These will change over time, and will be something you have to hunt on your own.

Please, read more in the following topic:

Also, please, use this thread for the feedback on support only. The thread for questions and help is found here:

https://forum.stake.com/forum/8-support/

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okay so marija is officially a support now? haha

another beautiful woman . 

*sighh how can I leave stake now

PS. stake supports consistently provide quaility support to anyone who needs halp

Edited by wilbur

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Nothing to complain about. Response cant be faster and staff cant be more friendly... 

They really gave support to me in the past.

A personal sugestion from my side can be that whom ever opens a ticket that is unresolved by the time their shift ends can drop a message that its handed over to who ever wil be dealing it from thereon forward.

Im currently stil having a unresolved case and every day im talking to someone new on the same conversation

Just a thought

 

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16 hours ago, mariusbit228 said:

Nothing to complain about. Response cant be faster and staff cant be more friendly... 

They really gave support to me in the past.

A personal sugestion from my side can be that whom ever opens a ticket that is unresolved by the time their shift ends can drop a message that its handed over to who ever wil be dealing it from thereon forward.

Im currently stil having a unresolved case and every day im talking to someone new on the same conversation

Just a thought

 

Thank you for your kind words, this means a lot for us to hear :) 
 

We have all of the convos saved, basically, all you need to do is to tell us your username and name the problem - deposit/withdrawal/bug/giveaway/forum/mute/password and we will locate it, you don't have to elaborate it every time, we wouldn't want to put the users through that ;) 

Support also has 3 eight-hour shifts so if you are talking to new support members, it all depends on the time you are contacting us, we are all here to help equally, just at different times, and we also rotate every 2 weeks.

Hope that your issue gets resolved soon, and once again, thank you for the feedback! Cheers!

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I see @Kate bumped this thread and I'm glad because I'm happy to offer some comments.

Support on Stake (and now on PD) is easily the best I have ever seen.  There is ALWAYS someone around and on the few occasions I've had a real problem and needed to contact them they've been polite and as helpful as they could.  Even on sites like Just-Dice or BItDice where the owner is often around, cannot compete with the round the clock support offered here.

The other genius thing Stake does with their support is the whole idea of giving them a small budget to distribute to chatters.  On many sites chatters often come to resent chat moderators who frequently get chips on their shoulders but on Stake (and PD) this is totally mitigated by support team members usually being the most generous people in chat sharing coins, doing trivias, or roll hunts.  While I realize this is a marketing expense, it really is genius.  

My only real suggestions would be to get support staff their "S" back rather than lumping them in with moderators.  I would also encourage better communications in the rare instances when changes are made that effect users, e.g. the requirement to deposit to withdraw that was in effect for awhile.  While it's not a support issue, I'd really lighten up on the CAPS rule, make clear it's really an ALL CAPS rule or something, this is the only thing I've seen people get fussed at in chat when it was obviously an innocent situation.

Thanks for all of your work! 

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16 minutes ago, wry said:

I see @Kate bumped this thread and I'm glad because I'm happy to offer some comments.

Support on Stake (and now on PD) is easily the best I have ever seen.  There is ALWAYS someone around and on the few occasions I've had a real problem and needed to contact them they've been polite and as helpful as they could.  Even on sites like Just-Dice or BItDice where the owner is often around, cannot compete with the round the clock support offered here.

The other genius thing Stake does with their support is the whole idea of giving them a small budget to distribute to chatters.  On many sites chatters often come to resent chat moderators who frequently get chips on their shoulders but on Stake (and PD) this is totally mitigated by support team members usually being the most generous people in chat sharing coins, doing trivias, or roll hunts.  While I realize this is a marketing expense, it really is genius.  

My only real suggestions would be to get support staff their "S" back rather than lumping them in with moderators.  I would also encourage better communications in the rare instances when changes are made that effect users, e.g. the requirement to deposit to withdraw that was in effect for awhile.  While it's not a support issue, I'd really lighten up on the CAPS rule, make clear it's really an ALL CAPS rule or something, this is the only thing I've seen people get fussed at in chat when it was obviously an innocent situation.

Thanks for all of your work! 

Well in one way Moderators are also support members :) 

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10 minutes ago, Kate said:

Well in one way Moderators are also support members :) 

Yes, but only one, and very different ability to help with issues.  It is a worthwhile distinction that should return in my view.

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5 hours ago, wry said:

I see @Kate bumped this thread and I'm glad because I'm happy to offer some comments.

Support on Stake (and now on PD) is easily the best I have ever seen.  There is ALWAYS someone around and on the few occasions I've had a real problem and needed to contact them they've been polite and as helpful as they could.  Even on sites like Just-Dice or BItDice where the owner is often around, cannot compete with the round the clock support offered here.

The other genius thing Stake does with their support is the whole idea of giving them a small budget to distribute to chatters.  On many sites chatters often come to resent chat moderators who frequently get chips on their shoulders but on Stake (and PD) this is totally mitigated by support team members usually being the most generous people in chat sharing coins, doing trivias, or roll hunts.  While I realize this is a marketing expense, it really is genius.  

My only real suggestions would be to get support staff their "S" back rather than lumping them in with moderators.  I would also encourage better communications in the rare instances when changes are made that effect users, e.g. the requirement to deposit to withdraw that was in effect for awhile.  While it's not a support issue, I'd really lighten up on the CAPS rule, make clear it's really an ALL CAPS rule or something, this is the only thing I've seen people get fussed at in chat when it was obviously an innocent situation.

Thanks for all of your work! 

Wow, @wry, an amazing feedback, and thank you for this ❤️ We will do our best to be even better than we are and continue to provide the fastest and most reliable service there is :D

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