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Im not sure how many of you even care to read what i have to say but i'm going to say it anyway because we all need to vent sometime and this is how i feel.....

My name is Robin is go by the user name of bmg.  I have been a loyal player of stake since September of 2017 when i was watching my husband @bigmann23 play here I thought it looked  like a fun and inviting place to play.  If you know me then you know I'm not one to hide my feeling as I am a very emotionally expressed person.  A lot of people would say I wear my heart on my sleeve.  I'm not fake nor do I use alts and very rarely  do i hide my bets.  I am as real as they come. 

Today I was muted for 24  hours for saying a few grrs and bullshits and what not    https://imgur.com/a/dfjyKsD   while there was rain by support staff going on... I am not a begger and I always give to the community when i can... Even the original support staff know that I'm not in anyway a bottom feeder like i have been made to feel today. 

I have a very close relationship with a lot of the players here and some may not understand it but these are my only friends and  i consider a few as family because we have talked almost everyday in chat or pm  for well over the past couple years.. and today when i was muted my entire world felt crushed... 

I want the mods and support to know that when you mute players it may be  just a mute to you , but to a few of us that are here all day everyday loyal af,   your cutting off our entire daily life with our friends and loved ones...  i cant talk to or tip my friends . its a  harsh feeling.. 

Stake is more than just a gambling site .. to some of us its our home and our family and my only source of friends.. my heart is broken and ive been crying my eyes out for over an hour ..

I have been under a lot of stress and its do to some personal heart breaking things in my life  and i wanna  apologize that this past year I have not been the bubbly bmg that everyone grew to love... but  I have been through so much with losing bm's grandma and then my mom died on my birthday last year and that day is only 4 days from now on December 8th ... so I'm an emotion reck on top of that I'm a mom and a wife.  I dont have much of a social life so my only  friends are bm and the ones here online.. 

My heart is broken that i was taken from chat and i am not sure i want to come back to a place where mods and support treat grown adult spending thousands of dollars like children.  

i got 24 hours for this  https://imgur.com/a/dfjyKsD    and  another player gets 0 hours for saying this ...  https://imgur.com/a/MfaUwuP    

Stake staff is very unfair wouldnt u say   

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thats really heart breaking, but i noticed one thing at every gambling site there is nothing named loyalty, love or care exist they are pure business minded people and they dont care about anyone and anything except money.

if mods are talking nice and smiling and tipping its their job to make people happy and make them remain attracted towards site, thats it they dont have feelings for you if they do have for few they are their real life friends or high rollers.

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Here goes.....I think bmg's 24 mute was excessive. I don't believe it called for any mute. I think the one who muted her misunderstood the situation and the ultimately went in defensive mode. I made a comment or two to this mod but that's not going to help this situation. This place is more than just a gambling website for a lot of us. It really is a community. And when you're banned from the community it can be a shitty feeling. If you were banned for the wrong reason, you need to address it. If no one will listen to you bmg....You go to the man in charge. (No not God, what the fuck is he gonna do?) You go to Eddie. Only if you feel that wrongfully muted. If you did what the mod muted you for than take your 24 hours and see you tomorrow. But as a member of this community and your friend, bmg, I've never known you to be a beggar. You are generous and kind and warm hearted. And when you go to argue your side, make sure you're well prepared with all of the facts. 

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I hope that soon the mute ends that you receive and you can solve this problem with the mod in question, and prove you did not break the rules in the chat room because words like that are not the only ones that you often use while in the chat room.

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i appreciate you  all and thank you for your kind words .. Unfortunately support stafff  will not lift the mute nor with they shorten it .  :( but life is unfair and I will just deal with it and move on .   oh and thanks  @Waldo  your a good friend  luv ya  

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So I wasn't the one who muted you and I am sorry for the problems and pain your fighting with these days but I looked into the case and can't let your post unreplied.

You have a lot of sympathies on our side, and it's true that you earned a good reputation on the site. However we are regularly called out when we're not treating everyone the same so we do our best to apply the same rules to everyone.

The statement about not using alts I leave uncommented, however I believe that in general you are a honest person.

About the other player you cited what you state is not true, Hoff got muted for a full 200 hours a bare 5 minutes after the statement happened (and it would have been instant if a Mod would have seen it right away, of course). 

About your own mute your citation is only partly, in fact you rambled after each and every rain for hours and in between the rest of your chat didn't look exactly constructive either. For the sake of completeness here a screenshot:

1272560322_2019-12-0411_45_17.thumb.jpg.e73500041ad7929016f788268257883f.jpg

I've seen other players muted longer for less and while I am sorry it came to this I can understand the pressure mods are under to treat everyone the same and thus mute even people that they have sympathies for.

I hope that my statements above show that there might be a different perspective to your story as well.

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Keep in mind, that she made 50 messages over a 3 hour and 15 minute period. That's around 15 messages only per hour. In my opinion, that is not rambling on. There isn't even one message in there that can be said to be begging. I see a person venting their frustrations on chat, like many of us do. Me included....Cause if we can't vent our frustrations about the place we got those frustrations, who will we vent our frustrations to that will understand and sympathize? Basically, I don't see anything in these messages that warrants the 24 mute. Which is the reason why I am voicing my opinion about it. Hoff got muted for 200 hours? For less you say? Hoff get's muted pretty much weekly from all of the chatrooms that I have seen him in. It is habitual with him. It is not habitual with bmg. And I think it's that sort of discretion that needs to be taken into consideration.

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1 minute ago, Waldo said:

Keep in mind, that she made 50 messages over a 3 hour and 15 minute period. That's around 15 messages only per hour. In my opinion, that is not rambling on. There isn't even one message in there that can be said to be begging. I see a person venting their frustrations on chat, like many of us do. Me included....Cause if we can't vent our frustrations about the place we got those frustrations, who will we vent our frustrations to that will understand and sympathize? Basically, I don't see anything in these messages that warrants the 24 mute. Which is the reason why I am voicing my opinion about it. Hoff got muted for 200 hours? For less you say? Hoff get's muted pretty much weekly from all of the chatrooms that I have seen him in. It is habitual with him. It is not habitual with bmg. And I think it's that sort of discretion that needs to be taken into consideration.

It looks different if you blend in the rains and look at the messages that are immediate responses to those. Anyway, let's not start to deeply analyze anyones chat too much in public, I wouldn't like this happening to myself and i think bmg doesn't deserve this either.

About Hoff I was referring to the insult bmg quoted with the screenshot and claimed he did get away with it which is somewhat different than a 200 hour mute.

Anyway, I was trying to explain how there might be a different perspective to it and that every coin has two sides, if you don't agree that's perfectly fine with me.

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bmg does deserve every word that I am saying. She is my friend, and wrongfully muted. That's the argument anyway. However, I am not defending her because she is my friend. I am voicing my opinion because that is what forum is all about. I strongly believe this to be true so here I am. This may be minor to some people but I see it differently. This is the last message I will post about this, so don't worry. I will suggest, if not deeply analyzed between Support, Admin, Owner or whoever.....at the very least, it should be addressed. I mean no disrespect to you hui. I like you, you are good for Stake and I mean that. I am sorry if I have come across as rude.

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Sahil almost had a good point. Casinos arent here to give af about players, normally. You can go to any btc casino, and you might know a couple people in Support, and they might know your name, and you might even know a couple employees or managers. But you dont know every single one of them. And you dont know their birthdays, shift hours and days off. You dont know anything about them, you probably dont want to know anything about them, and you dont hang out in their lame chat box with VIP managers trying to be your friend.

At Stake, we all know everyone in Support. We spend our lives together, every day. If there is honestly 1 Support member that knows Bmg that can honestly say she is a beggar, passive or otherwise, that deserved to be muted,  I would like to know who you are.

Dont sit back and say we have such a great community and then not be able to tell the difference an alt account, passive, annoying, chronic chat rule violator, and standard Bmg venting. And then uphold the 24 hour mute. 

Id be hurt af too Bmg. Totally undeserved. Im disappointed that no one said, 'its Bmg, wtf are you guys doing?'

Because I am all for rules, following rules, and like I saw someone say, 'Just because we are friends, doesnt mean you can break the rules.' That is absolutely right. Did anyone bother to read what she wrote?

Please, if that is passive begging, or rule breaking, either start muting everybody, or if/when something like this is called into question, have somebody with their head outside of their 4th point of contact around to make a judgement call.  Because if you all agree Bmgs mute was warranted, I guess Ill just sit here and laugh my ass off, stop saying gr, and pray to God there is a chat Nazi present at all times to mute every flippin passive alt chat abuser that shows up and actually, really begs. Ffs.

 

Edited by badger

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The problem is we as mods can only lose and we don't get any sympathies. If people lie about us it's not worth even a mention, if we skip mutes for regulars where others get muted for we are accused of favourism, if we don't we are heartless. 

As I said it wasn't my mute, but for me it was important to explain the perspective from our side. Obviously it's pointless to think that people that try their best to make Stake a nice place for all of us deserve any understanding or a slice of the empathy users that claim false things in order to look better get so easily.

And this, ladies and gentlemen, is why you rarely see any of us commenting publicly on mutes.

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What is it that you lose as being a mod? The only thing I can think about is the community's opinion about you, as a whole, and also individually. There is no affect from the result of an indiscretion by a mod. So if a situation comes up where it is unclear whether a violation actually took place, what really is the right move? In a business sense and ethically it should be to show this community member; who's been here since day 1, who regularly deposits, who is not known for violating any rules that this place actually values her as a community member and customer. It's not about 24 hour mute at this point. She even said, "life's not fair." Well if Stake is satisfied with that and they can sweep it under the rug .....Then maybe they should change their motto from "Play Smarter" to ........Stake! Life's Not Fair!

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First let me say that I don't speak in the name of Stake but in the name of hui. If we undo this mute we will have hundreds of threads of less reputable people claiming life is not fair and that they are having a bad time and that we should reduce the mute (which is over in large part already btw).

What I was trying to say with "we can only lose" is that no matter how we act we can only lose:

  • Treat regular players the same as everyone according to the chat rules: heartless
  • Close both eyes and let things slip with regulars that we act upon on newbies: favourism
  • Reduce the mute: creating an example causing everyone to publicly discuss their mutes stating wrong facts and blame mods causing an atmosphere where an unfair life excuses breaking the rules
  • Not reducing the mute: unempathic to the situation of the player
  • Explaining how things stated as facts are wrong: searching for excuses
  • Not explaining how things look from our side: not listening to needs and demands of players, no interest
  • Stating all the details so everyone understands where the decision is coming from: breach of privacy, no respect for the feelings of players
  • Not stating the details: being blamed anyway

And so on. That's what I meant with "we can only lose whatever we do".

I'm out of the discussion since... I can only lose.

P.S.: It would have been easier if bmg would have used the regular way of dealing with mute appeals - the appeals section on forums. There are things that shouldn't be discussed in public imho.

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2 hours ago, badger said:

Sahil almost had a good point. Casinos arent here to give af about players, normally. You can go to any btc casino, and you might know a couple people in Support, and they might know your name, and you might even know a couple employees or managers. But you dont know every single one of them. And you dont know their birthdays, shift hours and days off. You dont know anything about them, you probably dont want to know anything about them, and you dont hang out in their lame chat box with VIP managers trying to be your friend.

At Stake, we all know everyone in Support. We spend our lives together, every day. If there is honestly 1 Support member that knows Bmg that can honestly say she is a beggar, passive or otherwise, that deserved to be muted,  I would like to know who you are.

Dont sit back and say we have such a great community and then not be able to tell the difference an alt account, passive, annoying, chronic chat rule violator, and standard Bmg venting. And then uphold the 24 hour mute. 

Id be hurt af too Bmg. Totally undeserved. Im disappointed that no one said, 'its Bmg, wtf are you guys doing?'

Because I am all for rules, following rules, and like I saw someone say, 'Just because we are friends, doesnt mean you can break the rules.' That is absolutely right. Did anyone bother to read what she wrote?

Please, if that is passive begging, or rule breaking, either start muting everybody, or if/when something like this is called into question, have somebody with their head outside of their 4th point of contact around to make a judgement call.  Because if you all agree Bmgs mute was warranted, I guess Ill just sit here and laugh my ass off, stop saying gr, and pray to God there is a chat Nazi present at all times to mute every flippin passive alt chat abuser that shows up and actually, really begs. Ffs.

 

I came into chat a little after bmg was muted. Eddie came on and I asked him to unmute Bmg and this was the response I got from the mod in chat that day. I was also informed by bigmann that he had been muted for simply saying #FREEBMG. 

I love the bmg family and in my opinion this mute is excessive. 24 hours really? Ive seen worse said with less mute time given.  I don't believe any player here will agree that a 24hr mute was necessary for such actions. 

I use to love chat here,  we could talk about everything,  share our wins and frustrations or just shoot the shit. But it's becoming apparent that stake is interested more in appealing to new players then they are about keeping us oldies happy.  That's a damn shame! Im almost tempted to go on strike or riot...#FREEBMG MUTE ME

Screenshot_20191204-012218_Chrome.jpg

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