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Crash lagged and took my money


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I was playing crash yesterday for 2 hours and when I increased my bet the game hanged. I wasn’t even able to hit cash out as it was stuck on the bet logo and multiplier was still at 1.00x. After waiting for 20 seconds or so I decided to refresh and realised that I’ve lost on that game and the next game has alr started for 5 seconds. 
I know that it’s a multiplayer game and lags do exist and many experienced that as I’ve read the forum. However for my case if the cashout button didn’t even appear how would I stand a chance to win/ lose and lose my money for no reason.

As gamblers we all want a good experience when gambling and understand that any amount of money we place we lose it on a proper bet and not due to such an issue.

I hope admins will take more notice into this instead of telling me to play other non multiplier games instead or placing auto cash outs and any crash player would know that defeats the purpose of the game which is the excitement to ride the wave and cashout anytime you want.

ive attached pictures below showing what has happened. F2EA3181-768A-45A9-A2A5-078F276E9CF8.thumb.jpeg.0f353a0f6adb4fe1e89820b10bea3b8b.jpeg

I would like to add that any player here would expect a fair fighting chance and nothing less however for my case here I had 0 chance. I have been wagering quite a lot on stake.com and would definitely not expect any less from them where I’ve sent a video proof to strengthen my argument.

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a normal thing, we are in the casino ... for example, I have always busted in the casino for a long time only failures or marginal wins ... always when I try to play 50 cents or $ 1, it quickly busted, it only shows that the stake is either selection of players ... on those who always win always recovered ... and on players who achieve nice wins but on a small bet (I think I'm here) and on eternal busted ... a crash? as far as I'm concerned, every casino has had strange problems for some time

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Posted (edited)

I just feel so unjust where stake should at least put a disclaimer warning us that such things could happen.
In a real life scenario where you’re in a Casino infront of a dealer playing blackjack. You were dealt with bad cards and before asking for the next card to get a stronger hand the dealer just so happened that he fainted hence you weren’t handed another card. The casino then stops the game and claims that you lost without giving you a fair just to get a better hand. 
this is what I feel now, such a reputable site even with solid video proof sent but my vip does nothing
 

Even being a diamond level and on vip there was 0 responsibility taken by stake. A clear video showing that cashout button did not appear and the game was skipped. 
I was instead told to play other games as lag occurs however I explained again that this wasn’t a lag but the game hanged on me.

This wasn’t the first time that happened either on the 16th May it happened 3 times and Eddie without hesitation said there was a lag and refunded $200 into my vault. Yesterday the bets amounted to $6500 and $7000 both lagged and just so happened it was claimed that there was 0 lag and my video proof was not taken into consideration.

dear stakers, putting yourself in my shoes would you feel cheated? 

Edited by Dexthesexx
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It happens to me too once when i was wagering, it lagged and literally hit 1.00 twice in a row all of a sudden.

Cant do anything to stop it well i didnt care that much because its not a lot of money..

But in your case its a huge amount so the least support can do is to take this case seriously because it happens to a lot of people as well.

 

 

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oh no , 6k$ isnt a small amount , you should talk to eddie about this , this obviously is site fault , they should do something with this , if they dont wanna lose a diamond player

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Posted (edited)

Shitty situation but if it crashed after 5x they would've paid you no problem. you're basically asking them to allow you to freeroll them, and if they allowed players would abuse it and they would lose a lot of money.

If you make sure the auto cashout isn't higher than a risk you want to take before you wager you won't have to worry about it happening in the future.

 

Edited by dupeddonk
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I kind of agree with you on this one, dexx.

 

Imagine if a slot machine had a bug and they would still take your money.   It is easy for stake to say "Your internet is the problem", but if the problem happens often to many people (and other things like the chat lag too), I think Stake should have a look at themselfs for once too.

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2 minutes ago, dupeddonk said:

Shitty situation but if it crashed after 5x they would've paid you no problem. you're basically asking them to allow you to freeroll them, and if they allowed players would abuse it and they would lose a lot of money.

If you make sure the auto cashout isn't higher than a risk you want to take before you wager you won't have to worry about it happening in the future.

 

the true solution... auto-cashout should of been set for 1.25 then lag wouldnt of mattered/

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I honestly never play Crash, However the same issue happens on Live Roulette where I see the Wheel still spinning and the winning number appears before the Ball stop's. So I thought I was being scammed until I Opened the same Live game from Two different Connections & Browsers at the same time and it was clear that one of my devices was lagging. 

 

So I take it live games "Crash included" Need really high speed connections. This dosent justify your issue as it might be different- But if you dont face the same issue on other Originals then it probably is a connection issue.

****Keep in mind Stake does get DDOS attacked rather frequently which might also effect the lag- because loads of times I play Originals and I get Error messages. 

 

Best of luck Gamblers

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Posted (edited)

The thing is dex had video proof, it wasn't like dex had a chance to even cash out once the lag occurred. This is like a double wammy to have lag and no way to cash out.

It does make it hard for stake because they would have to make whole people whose ISP is having issues with stake servers.  They should just refund you and block you from playing live stake original games but this isn't possible.

Edited by bitcrusher
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I understand to set an auto cash out but doesn’t that defeat the purpose of the game crash? People will just move over to limbo instead. I saw some streamers placing auto cash out at 10 and play that everytime as there’s isn’t much time to change your bet amount as well as auto cash out amount with the short loading time

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This has to be brought to consideration by Eddie. If I have to recommend a resolution to Eddie ( I hope this will reach him), it would be at least 50% refund if not higher since you have a proof on what happened. You could have won higher or maybe lost but at least with a fair fighting chance not that because the system simply lagged then you lost. 

I recommend you bring this directly later to Eddie on his live stream. Looking forward to a good resolution for both sides.

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Posted (edited)

Eddie has replied me with a few reasons 

1. Crash lags sometimes so I should stay away

2. I Should put auto take profit( defeats purpose of the game)

3. My internet has problem

4. no lag on their end so isnt their fault( but has been happening to so many users at many different times so it’s hard to justify they don’t have a lag during my bet?) it also contradicts his first point 

There’s no direct reply to any explanation or solid video proof and it’s been turned down constantly with those reasons. 
 

I have no idea what to think of this but I think it’s clear enough to show that something went wrong and as a player they will not help you out even with such a clear evidence. 
 

here’s another photo showing the time stamp difference from the previous photo I have uploaded. It held at bet for a full 20 seconds according to my video. And after site was refreshed the round ended and was already 3/4 into the next round at 9.xx X

4F98B07C-A1AB-4EAF-9EF8-45F05EE64184.jpeg

Edited by Dexthesexx
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Posted (edited)

I feel that as players at stake we should be treated as clients instead of simply a bag of crypto or money. It’s simple to hand out bonuses but it’s hard to see how even with solid proof who have no rights

i have sent my vip and Eddie another message and link to this forum thread hoping for them to take a closer look at this issue. Hopefully it does come to a fair conclusion.

here’s an update from my vip 

9E23FC15-C136-406D-88EF-389039A75B30.png

Edited by Dexthesexx
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I am with you on this Dexthesexx. 

Eddie's declaration that Crash game does lag is something that Stake has to be responsible with especially that you are bringing this out for consideration. This is not solely a loss to the player. At least it should be a shared responsibility, thus I'd suggest Eddie/ Stake to give refund to at least 50% of what was lost in that particular bet. 

Looking forward to a fair resolution on this matter.

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Posted (edited)

image.png.9d2a10f5c76ad6dab6fae13e17e16e15.png

If you had no chance I'd be raising hell for you, but that's not the case.

You set the auto cashout to 5x so when the tech issue happened it gave you a 20% chance at profiting $24,000.

 

 

Edited by dupeddonk
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