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Muted because of?


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Guys just want to share Stake muted even I'm not online saying i have multiple accounts which is not true. Me and my Fam playing at the same house with the same internet so maybe our public IP is the same. I did post an appeal to Stake but it's been one day and nobody from stake answering me. Take note i always deposit and play here almost everyday then they just muted me without warning and without hearing my side.

Tell me your story too.  

I'm Calling stake support team to answer me! i want justice and fair judging 

 

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Posted (edited)

@GRDSGD02Welcome to the land of silence ... I'm there too, I have a mute too ... but my friend ... how well do I understand other household members who live with you ... play at stake? the matter is simple, you and the other person had to be online and at the same time be on the chat ... this cannot be done, of course, the point is not to catch rain with several accounts at the same time and it's fair in my opinion. 
After all, it is logical ... I will add that in each casino you can only have one account for one home / ip address ... and stake gives you the privilege that you can have many alt accounts but you cannot sit at the same time with several chat accounts at once. So even if it really is another person was on the chat at the same time ... and you also from the same IP, it's normal that you got a mute and you can appeal, but it probably won't help ...
rather, we don't get a mute for innocence ... I know something about it 😀😇

by the way, the reason you have mute ... is written in information in notifications, greetings and quick recovery and back to stake chat bro

Edited by seboafc
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Posted (edited)

It’s all good fellas, I’m muted too until two weeks from now for “multiple accounts in chat”. The best thing to do is submit something under the appeal section, generally they will just ask you to KYC and then you’ll be unmuted. If you choose not to KYC like I have chosen because I respect my own privacy, I will just wait out the two weeks.

 

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Edited by Log
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Thank You Seboafc and lmaddox,

I do understand now, They muted even im not online? also check picture below. what they did is not fair :( and they are not replying on my appeal.

 

image.png.59c3365f95fdd769f73cc684ea2bcfb4.png

 

 

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  • VIP Host

Hello GRDSGD02!

You have posted an appeal and you will get the answer, just be patient, please! I can assure you that you'll get the answer in the next few hours. 

I will lock this topic now as this is not the place to discuss this matter.

Best regards! 🍀

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