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Support banned me for asking about verify.


Mukey
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So I love this casino it's the only casino I deposit to and I'm almost at gold, I got the telegram VIP message regarding verifying account but I was born in the UK and live in Ireland with my girlfriend and have done for several years... I messaged support saying as I'm from the UK can I still verify my account as I know UK is restricted.... now she replied saying she has banned me :( I'm so upset I have spent a lot of time and money on the VIP program and now it's all gone to waste I am so sad. 

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Just now, ImAndre said:

So sad... I don't know why they told you its ok, but I hope everything will be fine... good luck

I am so upset right now I use this casino for everything and tell everyone it's the best. 

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11 minutes ago, Mukey said:

I am so upset right now I use this casino for everything and tell everyone it's the best. 

Yeah I also think this the best casino ... I hope for you everything will be fine, hope they can help you

 

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2 minutes ago, fitomenci said:

why is UK restricted?

I don't know man but I don't even live in the UK it's just I was born in the UK I specifically put 'hello can you verify you're account if you're from the UK?' and she banned me straight away. I live in Ireland with my partner but have a British passport. Ireland is allowed. 

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4 minutes ago, Uspech33 said:

demand proceedings...

sorry what do you mean mate? So upset by this I live in Ireland which is allowed but I was born in the UK and have a british passport so just asked if I could still verify and boom banned no questions asked. 

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Just now, Uspech33 said:

support service, join the dialogue, do not ignore, explain to everyone the reason for the ban, I think many are interested ...

Bro you aren't making sense are you high lol? 

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1 minute ago, Dave1280 said:

If Ireland is not a restricted region, you should be allowed to verify. Your nationality is irrelevant to the restrictions, it's your country of residence that matters. 

Can you still contact support? 

Exactly bro. But she isn't having none of it. It's got me so upset I don't want to lower myself to roobet lol. I love this site. 

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Yeah, step one doesn't even ask your nationality, only address.. So that should be no issue. 

Step two is your photo ID, which could raise questions.. But step one already confirms you don't live in a restricted region, regardless of nationality. 

Step three proof of address, reaffirms step one.. That you are residing in an unrestricted region. 

 

Not sure why they are being difficult. 

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3 minutes ago, Dave1280 said:

Yeah, step one doesn't even ask your nationality, only address.. So that should be no issue. 

Step two is your photo ID, which could raise questions.. But step one already confirms you don't live in a restricted region, regardless of nationality. 

Step three proof of address, reaffirms step one.. That you are residing in an unrestricted region. 

 

Not sure why they are being difficult. 

Exactly mate, hope someone on here might be able to help, wish I never asked now. 

Can any admins help please? Bloody gutted I don't even live in the UK but I'm British surely I can still play... :( 

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Prove them you are residing in another country, resident card, bank account ehayever you can give them , visa entry or whatever, uk is not allowed due to govt regulation but if you live in a country where it is allowed they will restore your account, if support doesn’t tweet eddie directly 

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26 minutes ago, Mintin4gold said:

Prove them you are residing in another country, resident card, bank account ehayever you can give them , visa entry or whatever, uk is not allowed due to govt regulation but if you live in a country where it is allowed they will restore your account, if support doesn’t tweet eddie directly 

what’s eddie’s handle mate?

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