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Monthly Bronze VIP Bonus "Expired"


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Hello all,

I'm fairly new with stake so please be patient...... I was going through my emails yesterday and found an email from Stake on the 16th of June (in my junk mail) in regards to claiming my "Monthly Bonus"...... clicked on the link only to find "Error Bonus code not found" so I messaged support for help only to be told that It was "too late" to claim and that it had expired!??

I explained to support that the email I received had gone through to junk and was completely unaware of it as apart from the email there were no other notifications or any form of contact!?......support ignored my comments so I asked them "when exactly did it exactly Expire?" as I was also unaware there even was any "Expiry date" on a monthly bonus!?.....this was met with no reply......read through the Terms and conditions and there is nothing about an expiry date!?......after completing "Level one verification" (for the extra $10 bonus) I was also told that promo "had Expired"........I wagered thousands of my hard earned $ to qualify for the monthly/weekly bonuses only to be met with no reward and rude/unhelpful comments from chat.........is this normal behaviour from Stake? have I chosen the wrong site or just been "Unlucky"? 

Also curious just to get a rough idea of what a "Bronze Level" with just under $15K wagered in bets would of received as a "Monthly Bonus"?

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You most likely didn’t receive a one time bonus anyways, what did your email say? You most likely got a reload awarded to you, which doesn’t even need the email to use, it just shows up in your VIP tab under Reload. The reloads are automatically granted and only last a set amount of time (usually 72 hours). My advice would be to join the telegram channels for VIP, that way you can keep up to date on any bonuses that are given out. This telegram channel is also where the weekly bonus links are given out. The only way to get into the vip telegram channel is through your VIP section on stake.com under the tab “Boost”. Best of luck!

 

side note, i dont know the exact calculations but, had they given you a one time bonus for $15k wagered at your vip level, you’d be looking at roughly $7.50

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Posted (edited)

The email stated "Claim your monthly bonus" as seen in attached file?

Also i have now joined the "telegram channels for VIP" .....what leaves a sour taste in my mouth is the lack of care/ communication that was directed towards me as new player..... :(

Screen Shot 2021-07-06 at 8.30.34 pm.png

Edited by nsl751033
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On 7/7/2021 at 12:29 AM, nsl751033 said:

The email stated "Claim your monthly bonus" as seen in attached file?

Also i have now joined the "telegram channels for VIP" .....what leaves a sour taste in my mouth is the lack of care/ communication that was directed towards me as new player..... :(

Screen Shot 2021-07-06 at 8.30.34 pm.png

You probably got like 10-15 bucks anyways. It won’t be that much for what you wagered

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Ill be honest, they leave much to be desired. I receive 15% back on everything with 35x churn on another site. Once, Stake offered me a $0.01 reload bonus. You read correctly. A single penny. BUT, according to chat, I could claim it once every hour. YAY! I thought it was a mistake and support basically told me to be grateful I received anything (in so many words). Since then, its gotten a little better but yeah, all things considered, probably the worst rewards system out there. (Just a heads up).

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18 hours ago, PaScal161616 said:

Ill be honest, they leave much to be desired. I receive 15% back on everything with 35x churn on another site. Once, Stake offered me a $0.01 reload bonus. You read correctly. A single penny. BUT, according to chat, I could claim it once every hour. YAY! I thought it was a mistake and support basically told me to be grateful I received anything (in so many words). Since then, its gotten a little better but yeah, all things considered, probably the worst rewards system out there. (Just a heads up).

Just received a message in telegram........this really puts the shit smeared icing on cake...... I'm going to contact support again and if nothing is done I'll be taking my money to Roobet!

* Please note, the 2nd monthly bonus is capped at a much lower amount ✌️

 

** Please note, the 2nd monthly bonus for level 1 verified users will be sent within the next 7 days. Not upon completion

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  • 4 weeks later...

A. There are no better place that gives back. I say that out of experience and no I am not a raffle winner. B. You were a little late man 🤷‍♂️. Happened to me before. I felt a few times support was really on my side bit hey...im sure they get flooded and busy from a lot of people demanding refunds and all types of bullshit....and plus I was looking at it too deeply. Is stake a winnable casino....yes it is, I've won 30 eth once. Is there areas of improvement? Of course we all can improve can't we? Did they screw you over? Or were they just sticking to the rules or else they would have so many people asking for different little things. I know I can withdraw and I know how to deposit,  just remember it and if you feel like the bad outweighs the good then I'm sure there would be other places that would be glad to have you. Whatever you may decide....good luck to you!

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