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I was a $5000 winner in the June 5th 100k giveaway. I can't claim!


DragonL80
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10 minutes ago, 19PlutoBani85 said:

Stake is getting worst day by day, they shouldn't do this with the players, will say If u can't afford to pay don't do this shitt drama all time.

I understand it may seem like this, but they have enough money to pay out 5k. they give out 50k every week and they're also doing a 1 million giveaway.

Lack of money is not an issue.

Sad to hear though, I hope they sort it or come to some agreement.

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Weird is what i gotta say.. u "broke tos" by logging in from a restricted area, while stake is aware of many many users from a restricted area that are using vpn.

They are fine with it as long as this users lose their money, when they win-like a raffle for that matter, and then its "breaking tos".

I dont really agree with stake on this one.

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On 7/20/2021 at 6:27 AM, DragonL80 said:

Here's the conversation I had with support and why that last paragraph was included I just so everyone is aware no I've not heard anything back from support no I've not been paid the prize that I won nor have I been even contacted at all.

 

Screenshot_20210720-041349__01.thumb.jpg.a7790b640f1236a622960f7e481bc7ed.jpgScreenshot_20210720-041349__02.thumb.jpg.acbe7ca3705c580ae6fe9ae9415b1bd7.jpgScreenshot_20210720-041429.thumb.jpg.c726d57765001e3c451c2cf142e04ae1.jpg

 

 and honestly here's my favorite part of this whole conversation

 

Screenshot_20210720-041504.thumb.jpg.74ed646bf1dc129a52a9d9241e045ecc.jpg

 

But yet here's me claiming the identity verification bonus and a rake backScreenshot_20210720-041556.thumb.jpg.fe43bb0aa7608cc9822f1267539c9a24.jpg

 

So no one has been able to point me to any agreement that I agreed to buy planning on steak that says the prizes expire, I won the raffle after my account was quote-unquote suspended oh, and I even claimed the identity verification bonus but I still can't play on stake and they still won't pay me what I won. 

 

 

Now for the rest of it yes there is a flaw in the account creation process they haven't even reached out to me about potentially paying me for a bug Bounty instead of the prize that I won. If they don't reach out to me if they don't pay me I'll sell that information to the highest bidder. someone will pay me what I won. 

Done. And done. No one has reached out to me no one is sent me a message no one has emailed me and I just checked my stake messages and there are no new ones. 

I asked Eddie on stream and he read my comment and answered. He said it should be claimable for a week (I forget already maybe it was 2 weeks) and he said support should have helped you. But said if u can't figure it out he will give you it! Try messaging Steven when he's in chat to.

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6 hours ago, Gamerdaver said:

I asked Eddie on stream and he read my comment and answered. He said it should be claimable for a week (I forget already maybe it was 2 weeks) and he said support should have helped you. But said if u can't figure it out he will give you it! Try messaging Steven when he's in chat to.

Eddie is so cool like that. Pity he doesn't run Stake anymore. If he left and started a new site I think 90% would follow him.

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On 7/24/2021 at 10:39 AM, Gamerdaver said:

I asked Eddie on stream and he read my comment and answered. He said it should be claimable for a week (I forget already maybe it was 2 weeks) and he said support should have helped you. But said if u can't figure it out he will give you it! Try messaging Steven when he's in chat to.

Support hasn't helped me. I did find Eddie on telegram but he has not seen my message nor even been online on telegram in the last 6 days. I haven't seen Steve in chat, ever. The fact you can't message people on the platform or even here on the forum (at least I can't) its making this so much more difficult than it needs to be. I just want to resolve this and tell whatever engineer appropriate about the account creation flaw. 

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On 7/14/2021 at 12:39 PM, DragonL80 said:

I was a winner in the June 5th100K raffle for $5,000 as you shall see if you go back and look at the Winner's List from that drawing. @Edward says on every stream that you don't need to be present to win. I wasn't present. I was in a hospital. Logging into stake was sort of the last thing on my mind. I did not receive an email saying that I had won, I've checked. The only notification that I received saying that I had won was a support message. That I got tonight. So when I tried to claim it it said it doesn't exist. So I sent a message to support oh, they ask for a screenshot I provided it. I was then told that it had expired and I could not claim it. I asked for location URL document or web page that says how long you have to claim a raffle winning before it expires, I could not be provided one. I am a US citizen who is currently traveling abroad and had attempted to verify before winning the raffle, thinking that it wanted the information off of my us documentation because that's the only documentation I have being that I'm not a citizen of Sweden nor am I really a resident just a long-term visitor as you can travel between countries for up to 180 days without a Visa oh, I don't have any documentation to provide the contrary but that should be regardless considering that I won the raffle after attempting to verify and the only reason I even did that was because the wording that I saw on the verification post said that you wouldn't be punished for attempting to verify. @Steven just locked the topic of June 5th Raffle winners 3 days ago. Allowing me To collect my raffle winnings, would be a godsend right now with all the unexpected expenses from my extended Hospital stay. Not to mention I would probably play some of them if I had the ability. If raffle winnings expire people should be told this. If someone wins a raffle there should be an email or something more than just a support message people take breaks all the time. Telling me that my raffle winning expired because of a bonus code is completely asinine. If stake doesn't want to pay me my raffle winnings because of a bonus code expiring that isn't mentioned anywhere nor could I be provided of any document or term or clause stating such oh, then maybe you'd want to pay me a bug bounty because I've discovered a flaw in the account creation process and I would be happy to disclose details to support or engineers after payment is agreed upon for the information.

I Look forward to resolving this quickly, as I do know how to be quite loud on the internet and I really don't think stake wants to be known as the place that won't allow you to collect your raffle winnings because of a bonus code expiration that isn't stated anywhere after being told that you don't have to be present to win.

Thanks,

Celeste

 

On 7/24/2021 at 6:40 PM, Supermanzzz said:

I tried to post in Eddie's stream for you but didnt get a reply. Sorry bro

Wow

Gl

Wowr

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Posted (edited)

After speaking with support again I was able to receive the prize I won from the raffle. I appreciate everyone's help and well wishes but I can now consider this issue closed and I am happy to tell whoever is best about the account creation flaw I've discovered. Thank you again. 

Edited by DragonL80
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28 minutes ago, DragonL80 said:

After speaking with support again I was able to receive the prize I won from the raffle. I appreciate everyone's help and well wishes but I can now consider this issue closed and I am happy to tell whoever is best about the account creation flaw I've discovered. Thank you again. 

Glad to hear you got the money in the end.

Any update from @Rade here to clarify why you were told it was correct that you wouldn't receive it and what changed their mind?

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52 minutes ago, DragonL80 said:

After speaking with support again I was able to receive the prize I won from the raffle. I appreciate everyone's help and well wishes but I can now consider this issue closed and I am happy to tell whoever is best about the account creation flaw I've discovered. Thank you again. 

 

I am so happy to hear that buddy....Congratulations are in order .... & Well done Stake !!!!

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15 hours ago, DragonL80 said:

After speaking with support again I was able to receive the prize I won from the raffle. I appreciate everyone's help and well wishes but I can now consider this issue closed and I am happy to tell whoever is best about the account creation flaw I've discovered. Thank you again. 

Really happy it ended nicely. Well as stake went live with gambling licence, I think it's more than normal to assume some new rules are getting involved. Gambling world has regulations, it is what it is.

 

Regarding support, is meh... Don't really wanna talk about it. There are some changes that I don't like but meh, still I trust more stake than any other casino out there.

 

Cheers ;)

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