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Sent Tether Tron to the Tron address.


davidf
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Hi. I wanted to sent 2k$ TRON to Stake, but i sent Tether tron to the address by a mistake. 

**************** (Wallet address was hidden)

Now the funds are on the Tether Tron on my stake tron wallet. 

Eddie did say on last stream how much they care about security, and thats why they host all the wallets themself, no third party was involved.. 

Thats why i dont understand support won't help me, and says they can't recover them. They have the keys to the wallet, so they can go in and either manual deposit the funds or refund me, but they wont. 

I dont understand its a problem.. So instead of helping, they just say its too bad with a loss of 2k. 

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3 minutes ago, AlphaStorm said:

image.thumb.png.fb70b8d56d74c8ead53669aba9a6dab1.png

I think this screenshot and the marks on it are more than a comprehensive answer.

Fair enough it says that, but people make mistakes, just like this guy did.

He sent 2k tether tron, but either way it's in the wallet that Stake has access too? It's not like it's lost in the chain, they literally have the ability to send it back...

Why is it fair that Stake gets to keep the 2k instead of being decent human beings and returning it to him?

Edited by Mystik
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  • Moderator

image.thumb.png.f7e572fc6f1bade9bec8def9c9413c6c.png

Here is the result of this transaction. You need to understand that there are incompatible things and understand how it works. If there was an opportunity to restore these coins, then the support service would definitely do it.

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1 hour ago, Mystik said:

Fair enough it says that, but people make mistakes, just like this guy did.

He sent 2k tether tron, but either way it's in the wallet that Stake has access too? It's not like it's lost in the chain, they literally have the ability to send it back...

Why is it fair that Stake gets to keep the 2k instead of being decent human beings and returning it to him?

I don't think you grasp wallets. It's not as if it's like a physical wallet and will recieve whatever is sent to it. Entirely different blockchains. It's the equivalent of me sending an elephant to the ocean instead of a fish. Although shitty to occur this is why you check you're sending the correct coin to the correct wallet otherwise situations like this arise. This wallet on Stake hasn't recieved any Tron - nor has it recieved any Tether Tron; they are on different block chains. Stake has no access to this address on the Tether Tron blockchain.

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1 hour ago, AlphaStorm said:

image.thumb.png.f7e572fc6f1bade9bec8def9c9413c6c.png

Here is the result of this transaction. You need to understand that there are incompatible things and understand how it works. If there was an opportunity to restore these coins, then the support service would definitely do it.

Yes it looks like that in Tron.. but if you look in Tether Tron it looks different.. and yes you dont support that.. i get it, but you can still go in to the wallet and fix it, cause you have the access.. maybe not directly from that backend.. but im sure you have the tools.. specially for a high ranked vip player. I think your first answer to this post was disrespectful. 
We are all humans, and can do mistakes.. but we can also speak nice and help others in a polite way.

3 minutes ago, oPartial said:

I don't think you grasp wallets. It's not as if it's like a physical wallet and will recieve whatever is sent to it. Entirely different blockchains. It's the equivalent of me sending an elephant to the ocean instead of a fish. Although shitty to occur this is why you check you're sending the correct coin to the correct wallet otherwise situations like this arise. This wallet on Stake hasn't recieved any Tron - nor has it recieved any Tether Tron; they are on different block chains. Stake has no access to this address on the Tether Tron blockchain.

Its the same blockchain. You own the zoo.. somebody puts the Elephant into the Tigers cage.. you own the zoo, you can still take the Elephant and put it to its right place. It doesnt belong to a different zoo. I dont want to feed the Tigers with this big elephant

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1 minute ago, davidf said:

Yes it looks like that in Tron.. but if you look in Tether Tron it looks different.. and yes you dont support that.. i get it, but you can still go in to the wallet and fix it, cause you have the access.. maybe not directly from that backend.. but im sure you have the tools.. specially for a high ranked vip player. I think your first answer to this post was disrespectful. 
We are all humans, and can do mistakes.. but we can also speak nice and help others in a polite way.

Sorry if my answer seemed rude. I didn't want it to look like this. 
Talking about our mistakes. Every mistake comes with a price tag. Yours turned out to be worth $2k

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24 minutes ago, oPartial said:

I don't think you grasp wallets. It's not as if it's like a physical wallet and will recieve whatever is sent to it. Entirely different blockchains. It's the equivalent of me sending an elephant to the ocean instead of a fish. Although shitty to occur this is why you check you're sending the correct coin to the correct wallet otherwise situations like this arise. This wallet on Stake hasn't recieved any Tron - nor has it recieved any Tether Tron; they are on different block chains. Stake has no access to this address on the Tether Tron blockchain.

Its the same blockchain. You own the zoo.. somebody puts the Elephant into the Tigers cage.. you own the zoo, you can still take the Elephant and put it to its right place. It doesnt belong to a different zoo. I dont want to feed the Tigers with this big elephant

 

i think my issue is quite similar to this 

 

 

its just a withdrawal, but you also had to go behind and fix something. 
 

i dont know about the price tag, cause i see it more like you risk a highroller depositing more than 100k last couple of months, instead of getting some of your clever tech heads to try to look on it, instead of just reject it because your backend dont understand it. You have private keys to all the wallets and the money is there. Right now you just charge 2k as a big tip.. i dont like that. 
If i had sent you BTC to a ETH address, i get it.. but these coins were sent succesfully to an address that accepts this kind of coin. 
Its not technically impossible to fix this issue
 

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i thought that if you send a crypto to the wrong type of wallet you transaction would be lost, but not sure how it works if stake is hosting the wallets themselves. there sure must be something they can do. 

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@davidfTether Tron is not the same as Tron. It's the equivalent of sending BTC to a LTC wallet. They are not compatible. If you have sent your coins to the address you have and it's gone through they are lost. Stake doesn't have access to the Tether Tron you have sent - on their end they haven't recieved anything. You're basically asking for Stake to give you $2k for free from their perspective for an error on your behalf.

So once again I'll say it. I don't think you understand how wallets work. 

@seagreen They cannot do anything - they do not have access to the coins he has sent. That's why there is a warning on deposit screens to only send that certain coin to that certain address. 

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On 8/14/2021 at 3:20 PM, oPartial said:

@davidfTether Tron is not the same as Tron. It's the equivalent of sending BTC to a LTC wallet. They are not compatible. If you have sent your coins to the address you have and it's gone through they are lost. Stake doesn't have access to the Tether Tron you have sent - on their end they haven't recieved anything. You're basically asking for Stake to give you $2k for free from their perspective for an error on your behalf.

So once again I'll say it. I don't think you understand how wallets work. 

@seagreen They cannot do anything - they do not have access to the coins he has sent. That's why there is a warning on deposit screens to only send that certain coin to that certain address. 

No its you who dont understand how it works.. and if you dont know, why do you even reply in this thread. 
 

If you have a Tron wallet, and if you also have tether tron they will have the same addresses. Both coins are in the same blockchain. 
its the same with tether usdt and eth.. if you send usdt to an etherwallet money will not be gone.. they might will be available as usdt on your etherium address. 

ECE207F9-422B-4378-AEAD-37D964A0A778.jpeg

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Stake "can" recover this. But looks like it's not available as a tool for their cs. And there is a cost for recovery (as some developer and/or support time), and they are not willing to take this cost for your $2k, as you said if you were a highroller they would've done that. It sucks and it def. is not same as sending ltc to btc wallet.

I don't think they are keeping it for themselves either. It's most likely they just left it there.

Edited by narc
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Posted (edited)
5 hours ago, narc said:

Stake "can" recover this. But looks like it's not available as a tool for their cs. And there is a cost for recovery (as some developer and/or support time), and they are not willing to take this cost for your $2k, as you said if you were a highroller they would've done that. It sucks and it def. is not same as sending ltc to btc wallet.

I don't think they are keeping it for themselves either. It's most likely they just left it there.

I am a high roller.. top 50 player last week. Near diamond vip.. but none will pick up on this issue. I have no problems by paying a fee for it

Edited by davidf
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Tron Tether is a token based on the Tron Network. 

If Stake owns the private key to the players wallet, Stake also owns the Tether. 

So Stake should be able to get access to them. Maybe not with the own casino tools. But with the common ones developed for this kind of blockchain. 

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On 8/16/2021 at 3:50 PM, davidf said:

I have no problems by paying a fee for it

all the things mentioned here points out that stake can recover your transaction and if you are even willing to pay the fee, i don't know what they are waiting for then

 

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Pretty clear Stake should return the funds.

And since this will certainly happen many times in the future, they really should come up with some sort of protocol and train support on how situations like this will be handled in the future - something like "Take all details from the player and tell them that if the funds are recoverable they will be returned some time in the next 2 weeks" and then make some intern or junior dev go fix all the fuckups twice a month.

Edited by dupeddonk
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  • Support

Hey everyone.

I just wanted to clarify about this.

We are not able to recover any USTD or anything that triggers smart contract sent to our TRX address.

image.png

These kinds of transactions use more bandwidth than usual and our wallet is not able to process them.

And we are not able to share our private key for safety reasons.

To avoid any more confusion, this topic will be locked now.

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